At Surfers Against Sewage we respect the privacy of our supporters and
visitors to our websites. This policy is concerned with how we collect
information, what we do with it and what controls you have.
This policy explains how we handle your personal information in connection
with our websites, social media pages, and all our printed and electronic
In this policy references to Surfers Against Sewage, or SAS, or to ‘we’ or
‘us’ are to Surfers Against Sewage which is a registered charity in England
and Wales 1145877. A non-profit making company limited by guarantee.
Registered in England No. 2920815 at Unit 2, Wheal Kitty Workshops, St.
Agnes TR5 0RD.
What information do we collect?
We collect various personal information such as name, postal address,
telephone number, email address, date of birth (where appropriate),
information about your interests and hobbies etc.
We collect this information only in connection with specific activities,
such as campaign updates, newsletter requests, registration or membership
requests, product purchases, feedback, donations, competition entries,
information you provide in public forums on our sites and applications.
The information is either needed to fulfil your request or to enable us to
provide you with a more personalised service. You don’t have to disclose
any of this information to browse our sites. However, if you choose to
withhold requested information, we may not be able to provide you with
benefit you” below.
Where we collect your information?
We collect your personal information in a number of ways:
- Where you provide it to us directly in the following instances
- To become an SAS members
- To participate in our annual raffle
· To participate in Community & Events activities, e.g. runs, swims,
· When you sign up to support one of our campaigns e.g. our recent Message
In a Bottle Campaign
- When you report a pollution incident, or medical response form
· When you sign up to our e-newsletter to receive information about
fundraising, campaigns, our shop, volunteering activities
- To become on our Regional Rep volunteers
- To organise a beach clean on behalf of SAS (Lead Volunteer)
· To work with your local community through our Plastic Free Communities
- To participate in a beach clean (beach clean volunteer)
- To receive updates on water quality through our Safer Seas Service App
· When you provide permission to other organisations to share it with us
(including Facebook or Twitter)
- When we collect it as you use our websites or apps
· From publicly available sources (where possible) to keep your information
up to date (e.g. the Post Office’s National Change of Address database)
We combine the information from these sources with the information you
provide to us directly.
When providing permission for 3rd party organisations to share your data
you should check their Privacy Policies carefully to understand fully how
they will process your data.
How will we use your personal information?
Personal information collected and processed by us may be used, for the
· To keep your up to date about our work, including campaigning,
volunteering and fundraising
· To provide you with information (including campaigning, volunteering and
fundraising), products or services you have requested or which we feel may
interest you where you have consented to being contacted
· To analyse and improve the services offered on our websites by providing
you with the most user-friendly navigation experience we can for your
computer or other internet device
· To process your personal information for the purposes of customer
analysis, assessment and direct marketing, on a personalised or aggregated
basis, to help us with our activities and to provide you with the most
- To develop our products, services, systems and relationships with you
· When we are legally required to hold certain personal information to
fulfil statutory obligations, e.g. the collection of Gift Aid
We will also hold information about your details so that we can respect
your preferences for being contacted by us.
On our website when we collect any personal information, you will be given
the option to opt-in to receive communications from us by post, mail and
telephone. Where you agree, we may send you information about our
conservation, campaigning, membership, volunteering, products, fundraising
and other activities. By providing personal data to us you consent to its
By entering one of our competitions you will generally be agreeing to
receive mailings or emails from Surfers Against Sewage.
If at any time you want to alter your preferences or request that we stop
communicating with you please let us know by calling us on 01872 553001 or
sending an email to firstname.lastname@example.org
We will not make marketing calls to you if you are registered with the
Telephone Preference Service (TPS) unless you have given us consent that
you are happy to receive calls from us.
You may still receive other types of telephone calls from us as long as
they are not marketing calls such as checking your direct debit mandate for
example. We do outsource some of the telephone calling we carry out but we
will only ever use carefully selected organisations with operate in a
sympathetic manner to Surfers Against Sewage.
Who do we share information with?
We will never sell or rent your personal information to other
We only disclose information when obliged to by law, for purposes of
national security, taxation and criminal investigations and the following:
- If you have agreed that we may do so
- When we use other companies to provide services on our behalf, e.g.
processing, mailing sending mail and emails, customer analysis, when
using auditors/advisors or processing credit/debit card payments
- If we receive a complaint about any content you have posted or
transmitted to or from one of our sites, to enforce or apply our Terms
& Conditions or if we believe that we need to do so to protect and
defend the rights, property or personal safety of Surfers Against
Sewage our websites or our visitors and for other lawful purposes
- We may disclose aggregate statistics about our site visitors,
supporters, customers and sales to describe our services and operations
to prospective partners, advertisers and other reputable third parties
and for other lawful purposes,
but these statistics won’t include any personally identifying
- If we run an event in partnership with other named organisations your
details may need to be shared. We will be very clear what will happen
to your data when you register.
Storing your information
Information which you submit to us is sent to computers located in the
United Kingdom, specifically SAS, Unit 2, Wheal Kitty Workshops, St. Agnes,
TR5 0YP. This is necessary in order to process the information and to send
you the information you have requested.
Information submitted by you may be transferred by us to other reputable
third party organisations as referred to in this policy. This will be done
in accordance with guidance issued by the Information Commissioner’s
Any personal information you supply to us will not be retained for longer
If you are aged under 16, please ensure you obtain your parent/guardian’s
consent before sending any personal information to any website or Surfers
We do have activities for those under 16 so we may ask your age. Prior to
taking part in these please ensure you speak to your parent or guardian.
Please note that we will not knowingly accept online donations, raffle
ticket requests or orders for goods or services from persons aged under 16
We encourage you to be aware of the activities in which your children are
participating, both offline and online. If your children voluntarily
disclose information, this may encourage unsolicited messages. We suggest
that you discourage your child from providing any information without your
Access to your own information
You can contact us anytime to change or update the details we hold. You can
obtain a copy of your record (this is known as Subject Access Request). We
will of course ask you to confirm your identity. If you would like to
access your personal data held by Surfers Against Sewage please apply in
Data Protection Officer
Surfers Against Sewage
Unit 2, Wheal Kitty Workshops
Our websites contains hyperlinks to many other websites. This privacy
policy only applies to this website so when you link to other websites you
should read their own privacy policies.
Please let us know if a link is not working https://www.sas.org.uk/contact
. In purchasing goods or services from any of the companies to which any
Surfers Against Sewage sites links, you are forming a contract with the
company(s) concerned (agreeing to their terms and conditions), not Surfers
Using our social media pages
While this statement covers our privacy practices and how we will use any
information collected from our websites and social media pages, it doesn’t
cover how providers of social media websites will use your information.
You should read the social media site’s privacy policies before adding any
content to our social media pages. Make use of the social media site
privacy settings and reporting mechanisms to control the way that your
information is handled.
Posting content on our websites and social media pages
Remember that the internet provides instant worldwide access. Any
information that you provide will be worldwide instantly.
We don’t moderate our websites. So if you post comments about other people
it’s not only your privacy that is at stake. Protect your friends’ privacy
and reputations. Be careful about uploading any content that may show you
or your friends in compromising situations and be aware that other users
may abuse the content you have provided.
Please don’t provide information about yourself or other people unless
you’re sure you and they are happy to have it made public. In particular,
don’t provide any information about others without their consent where that
information might identify them, such as:-
- Tagged photos
Under no circumstances make public other peoples’ home address, email
addresses or contact numbers.
If you supply Surfers Against Sewage with scientific or environmental
records e.g. as part of a citizen science or volunteer project, they will
be carefully stored by us and/or our project partners. Such records may
include, for example, amount of litter removed from a beach clean,
location, dates and litter photographs.
Scientific data sharing helps to further research, education and our
national understanding of biodiversity and conservation issues. Hence
anonymised scientific data may also be shared with third parties such as
academic researchers and students.
In some circumstances such scientific data (but no personal information)
may be sold, but the income will be directly used to support the running
cost of our data-gathering projects. By submitting your scientific or
environmental records you are indicating agreement with our approach.
We have security measures in place to attempt to protect against the loss,
misuse and alteration of personal information under our control. Whilst we
can’t ensure or guarantee that loss, misuse or alteration of information
won’t occur, we’ll use standard industry methods to prevent this.
Unfortunately, the transmission of information across the internet isn’t
completely secure and whilst we do our best to try to protect the security
of your information we can’t ensure or guarantee that loss, misuse or
alteration of information won’t occur whilst you or we are transferring
Where you or we have provided a password enabling you to access parts of
our websites or use our services, it’s your responsibility to keep this
password confidential. Please don’t share your password with anyone.
If you register to become a volunteer we will use your information to
process your application, update you with the latest news about our work,
for administration, for fundraising, update you with how you can get
involved and to ensure that you are receiving the right information.
Cookies and how they benefit you
with the best experience we can. Cookies are small text files that are
placed on your computer or mobile phone when you browse websites
Our cookies help us:
- Make our website work as you’d expect
- Remember your settings during and between visits
- Improve the speed/security of the site
- Allow you to share pages with social networks like Facebook
- Continuously improve our website for you
- Make our marketing more efficient (ultimately helping us to offer the
service we do at the price we do)
If the settings on your browser that you are using to view this website are
adjusted to accept cookies we take this, and your continued use of our
website, to mean that you are fine with this. Should you wish to remove or
doing so will likely mean that our site will not work as you would expect.
How long do cookies last?
When a web server sends a cookie, it asks your browser to keep that
particular cookie until a certain date and time. These dates can be:
- Some date in the future – Might be a few minutes or a few hours from
now (to track something like your shopping cart in an online store).
The cookie might expire many years in the future, to keep track of your
browser for a long time
- When you close your browser – Called a session cookie, the next time
you start your browser these will have vanished
- Some date in the past – This is how the server asks a browser to remove
a previously-stored cookie
Our own cookies
- Remembering if you have accepted our terms and conditions
- Allowing you to add comments to our site
- Remembering if we have already asked you certain questions (e.g. you
declined to use our app or take our survey)
There is no way to prevent these cookies being set other than to not use
Site improvement cookies
We regularly test new designs or site features on our sites. We may do this
by showing slightly different versions of our websites to different people
and anonymously monitoring how our site visitors respond to these different
versions. Ultimately this helps us to offer you a better website
Anonymous visitor statistics cookies
visited our website, what type of technology they are using, how long they
spend on the site, what page they look at, etc. This helps us to
continuously improve our website. These analytics programs also tell us, on
an anonymous basis, how people reached this site (e.g. from a search
engine) and whether they have been here before, helping us to develop our
services for you. Our site uses the following analytics programmes:
Advertising or Targeting cookies
These types of cookies are used to deliver adverts which will be more
relevant to you and your interests. They are also used to limit the number
of times you see an advertisement and to help measure the effectiveness of
the advertising campaign. They remember that you have visited a website and
this information is shared with other organisations such as advertisers.
Targeting or advertising cookies will often be linked to site functionality
provided by the other organisation.
We use ‘Advertising’ cookies on Surfers Against Sewage websites to:
- Link to social networks, like Facebook, who may use information to
provide targeted advertising to you on other websites
- Used to identify that you have visited a Surfers Against Sewage
website, to show you relevant adverts from us
- Provide advertising networks with information on your visit so that
they can present you with adverts that you may be interested in
Third party functions
Our site, like most websites, includes functionality provided by third
parties. A common example is an embedded YouTube video. Our site includes
Disabling these cookies will likely break the functions offered by these
Turning Cookies off
You can usually switch cookies off by adjusting your browser settings to
stop it from accepting cookies. Doing so, however, will likely limit the
functionality of ours and a large proportion of the world’s websites as
cookies are a standard part of most modern websites.
It may be that your concerns around cookies relate to so called “spyware”.
Rather than switching off cookies in your browser you may find that
anti-spyware software achieves the same objective by automatically deleting
cookies considered to be invasive.
This page will hold the latest information regarding our privacy and fair
processing policy, it will be updated from time to time to reflect the
latest view of what we do with your data. Please check back frequently; you
will be able to see if changes have been made by the date it was last
Last updated: October 2017
How to contact us
If you wish to talk to us about anything in the policy or the information
we hold about you please contact Jacey Russell.
- by telephone: 01872 553001
- or by email: email@example.com
- or by post: Jacey, Data Protection Officer, SAS, Unit 2, Wheal Kitty
Workshops, St. Agnes, TR5 0RD