Welsh Water is a not-for-profit water company in Wales. They are regulated by Ofwat and Natural Resources Wales.
In December 2024, Welsh Water was ordered by Ofwat to pay £40 million following a regulatory investigation that found it had ‘misled customers and regulators on its performance’ on key environmental commitments such as leakage and consumption.
More recently in 2025 the company was ordered to pay a £1.35 million fine, after pleading guilty to over 800 breaches of its environmental permits to discharge sewage. Between visible sewage leaks during the height of the bathing season, soaring customer bills, and a seemingly uncapped CEO salary, Welsh Water have consistently failed to deliver the bare minimum.
Welsh Water must provide transparent and measurable improvements in water quality and pollution prevention to regain public confidence and protect Wales’ rivers and coastlines
