Please select the ‘Free Postage’ option if you are paying only for membership. If you would like to contribute towards membership postage costs, even more of your money will go towards protecting oceans, waves & beaches, so please select ‘UK Standard Delivery’.
UK standard delivery
All orders will be sent by Royal Mail Second Class Recorded Delivery and are usually dispatched within 24-48 hours, please allow 2-5 days for delivery. If you order at the weekend or on a Bank Holiday we’ll dispatch it the following working day.
UK next day delivery
Special Delivery guarantees next day delivery and costs £6.
If you order before noon Monday-Thursday requesting Special Delivery, we’ll guarantee to get it to you the following working day. If you order on a Friday requesting Special Delivery, it isn’t guaranteed to arrive next day, but Royal Mail endeavour to deliver next day wherever possible. If you would like to guarantee next day delivery on a Saturday, please select the ‘Special Delivery (Saturday delivery)’ option at the checkout, which costs £8.
If you order at the weekend or on a Bank Holiday we’ll dispatch it the following working day.
If you live overseas you will be charged £4 + 15% of the order value for postage. If your order is particularly heavy we may have to charge a little extra but we will not charge you until we have contacted you, to let you know how much the postage will be.
Orders will usually be sent by air mail, which normally takes 3 working days to Europe and 5 working days to the rest of the world.
All the prices on our website and in our catalogue are in pounds sterling and include VAT. Whilst no VAT is charged on orders from outside the EU, we do not automatically refund VAT. All proceeds will go towards SAS Campaigns unless you specifically request a VAT refund with your order.
Products ordered from our site for delivery outside the EU are exempt from UK standard rate VAT (where applicable) may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes.
We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
You must make sure that you comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Our envelopes are made from 100% post consumer waste recycled paper. To reduce waste we also reuse packaging that we’ve received on incoming orders where possible (e.g. bubble wrap and padded envelopes).
Returns and exchanges
We want you to feel absolutely confident buying on line from us, so we don’t quibble about doing returns or exchanges.
If the item is faulty we will happily exchange it or refund you – please return it free of charge to us at Surfers Against Sewage, FREEPOST RTKJ – JHYA – JYLC, St Agnes, Cornwall TR5 0RD.
If you would like to return the item for any other reason we’ll be happy to refund you or exchange for the same product in a different size/colour, as long as it is returned to us in unworn condition within 14 days of receipt.
Please send the item back to Surfers Against Sewage, Unit 2, Wheal Kitty Workshops, St Agnes, Cornwall TR5 0RD, with the returns form. If you would like to exchange it for another item please enclose a cheque for £4 to cover the cost of the return postage. We recommend that you return goods by recorded delivery and retain proof of postage, as the item is your responsibility until it reaches us.
Please call us with any other questions. You can speak to anyone in the office Monday to Friday 9am-5pm on 01872 553001 or email us at info [at] sas [dot] org [dot] uk. We can help you with sizing queries and help you decide what to buy.
Credit card security
We use Sage Pay to handle our online credit card transactions, we do not hold any credit card numbers on our website.
The Sage Pay payment system uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. Our internet facing web servers are certified by Verisign, this ensures that no third parties can impersonate Sage Pay to obtain secure information.
The transfer of the less sensitive transaction details from the retailer’s site to Sage Pay is encrypted and digitally-signed. This ensures that the information passed is secure and tamper-proof.
Security for the Shopper
Any communication between you, the customer and Sage Pay is encrypted to the maximum strength supported by your browser. You are also protected from fraudulent use of your card in a “card not present” environment, by your card issuer.
All data stored on Sage Pay systems is held on encrypted and highly secured databases. Sage Pay are regularly audited by Visa and MasterCard to ensure that their systems conform to the latest security standards.